We use standard sizes to help you pick the perfect size. However if you still want to swap your items for another size or style then you may return them at:
KHUSHBOO SHAH DESIGN STUDIO. 149, M. G. ROAD, VINAYAK LANDMARK, UNIT-3/1A, 3RD FLOOR, KOLKATA-700007
Call Us : 9830401619
WhatsApp Us : 8274801619
Within 7 Days along with the tags in its original box packing along with the invoice. Please mention your desired exchange piece along with the size on the invoice. The exchange piece must be of similar or higher value.If the exchanged item has a higher value, you will be required to pay the price difference. We can also issue you a credit note if you choose to delay your purchase for the exchange items. You may also mail us on labelkhushbooshah@gmail.com for the same.
Important thing to keep in mind while sending back the product for return:
∙ All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
∙ All items should be free of make – up or tan marks.
∙ We do not entertain refund & cancellation requests.
Refund : We do not issue refunds for the return of any product, we permit exchanges for size or any other reason. In the exceptional case that the product delivered has a quality/manufacturing defect, we are committed to provide a replacement with a similar product. In the circumstance that we are not able to provide you a replacement, we will issue a Store Credit or a refund. Please click a picture of the defect and email it to connect labelkhushbooshah@gmail.com within 3 days of receipt of the product at your end, for us to provide a replacement /refund at the earliest. In case any refund needs to be made, it will be done in the original payment account of the payer within 10 working days of receipt of the product back to our head office.
∙ Altered outfits will not be eligible for exchange.
Please note that most of our processes are handmade and may have small irregularities. This is the beauty and inherent nature of a handmade product. These irregularities will not fall in the category of defects .It is the discretion of our team to decide the presence/absence of defects.
Customized orders and products will not qualify for returns & refunds.
Products bought on sale are not eligible for returns, refunds, cancellations and exchanges.
Please Note- During festivals, Pandemics or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.
Procedure for return of products for replacement/ exchange purpose
1. Contact us via email at labelkhushbooshah@gmail.com or WhatsApp on +91 8274801619 within 7 days of receiving your order to initiate an exchange request.
2. Please provide the following information in your exchange request:
- Your order number
- The item(s) you wish to exchange
- The reason for the exchange
- Your preferred size and/or style for the exchange – a picture of the product
3. Once we receive your exchange request, our team will review it and respond to you as soon as possible. After confirmation, we will arrange for a pick up by our delivery partner and provide you with further instructions.
4. We do not charge extra for returns and all pickups are done free of cost. Our team will keep you updated about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup might not be serviceable by our courier partners . In such a case, we shall instruct you to ship the product through any similar courier. You will be reimbursed the shipping charges against the original receipt.
- Contact Information: If you have any other queries regarding the exchange process, please drop us a message through our whatsapp chat facility or via email to labelkhushbooshah@gmail.com. We will be happy to help you through the process.
Thank you for choosing Khushboo Shah Design Studio ! We appreciate your understanding and support.
